Job Details

3RD LINE TECHNICAL SUPPORT ENGINEER (CPT HYBRID)

About

Description

Datafin Recruitment was established in 1999 and is one of South Africa’s leading Recruitment companies. Owned and managed by two sisters Lindy and Bev Sollinger, we focus on connecting with both our clients and candidates in an authentic conscious meaningful manner. We focus on the Tech, Digital/Online, Data, Finance and HR industries.

Responsibilities

Provide 1st to 3rd Line Support via email, phone, and remote support to their client’s based in the UK, SA, Europe, Asia, and the US
Visit customer sites / offices to troubleshoot, configure and implement various IT solutions and services
(SA) Troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolution
Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications / systems
Work directly with Senior Engineers, to resolve complex issues as well as assist in project roll outs
Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
(On-Call Rota) Maintain documentation for all systems (hardware / software / network diagram)
Provide excellent service to all customers and be willing to go the extra mile
Assist with technical presales, design, and project planning

Qualifications

Microsoft Active Directory, Group Policy, DHCP and DNS
Extensive experience in Network Technology VLAN, VPN’s, Firewalls, Cyber Security, and IP routing protocols
Extensive understanding in Wireless network technologies
Extensive experience in Back-up technologies (e
g
, Veeam, MSP360, LiveVault
) (Cloud and on Premise)
Virtualization technologies (Hyper-V)
Extensive experience in infrastructure maintenance and alerting routines
(Ensure system integrity and minimization of down time)